Refund policy

Effective Date: June 17, 2024

1. Refund Eligibility

1.1 Product Issues: We strive to provide high-quality products and exceptional customer service. If you receive a damaged or defective product, please contact us immediately at info@oldcommonwealth.net. We will assess the issue and provide instructions on how to proceed with the return or exchange.

1.2 Cancellation: Orders may be cancelled and refunded before they are shipped. Once an order has been shipped, it cannot be cancelled, and our standard return policy applies.

2. Return Procedure

2.1 Contact Us: To initiate a return or exchange, please contact us at info@oldcommonwealth.net within 30 days of receiving your order. Include your order number and reason for return in your email.

2.2 Return Condition: Returned products must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria.

3. Refund Process

3.1 Refund Timing: Refunds will be processed within 30 days of receiving the returned product. The timing of the refund may vary depending on your payment method.

3.2 Payment Method: Refunds will be issued to the original method of payment used for the purchase, unless otherwise agreed upon.

4. Liquor Sales

4.1 Liquor Sales Policies: Unless otherwise specified, the policies listed on this website do not apply to liquor sales. For liquor-specific policies, please refer to the terms provided by 1 West Dupont Wine and Liquors, available here. The following section on Order Cancellation and Prohibited Resale applies to all products, including liquor.

4.2 Order Cancellation and Prohibited Resale: We reserve the right to cancel any order, at our sole discretion, with a full refund issued, including but not limited to cases of suspected unauthorized resale or violation of applicable laws. Resale of our products without proper authorization or licensing is strictly prohibited, and we may refuse or cancel orders to prevent illegal activity.

5. Contact Us

5.1 Questions: If you have any questions about our Refund Policy, please contact us at info@oldcommonwealth.net.